Frequently asked questions
How do I buy a subscription?
You can buy a subscription right here on our site. When you do, you are the owner and administrator of that subscription. If you want to share it with other users so they can download, edit and save images, you can buy additional seat licenses for a price lower than the full subscription price.
You can buy a subscription right here on our site. When you do, you are the owner and administrator of that subscription. If you want to share it with other users so they can download, edit and save images, you can buy additional seat licenses for a price lower than the full subscription price.
To buy a subscription:
  1. Click Subscribe in the upper-right navigation bar.
  2. Select the subscription option you want and click Sign up.
  3. Register or sign in to complete your purchase.
Can I share my Thinkstock subscription?
When you buy a subscription, you are not permitted to share your username or password with anyone; it is for your personal use only. However, if you are the owner/buyer of the subscription, you can share it by buying additional seat licenses. To do so, contact a Thinkstock account executive.
When you buy a subscription, you are not permitted to share your username or password with anyone; it is for your personal use only. However, if you are the owner/buyer of the subscription, you can share it by buying additional seat licenses. To do so, contact a Thinkstock account executive.
Can I buy more than one subscription with the same username?
No. You can only have one subscription with the same username on Thinkstock at a time.
No. You can only have one subscription with the same username on Thinkstock at a time.
Does Thinkstock offer refunds?
If you bought a subscription, you may receive a full refund within seven (7) days of your invoice date*, provided you have not downloaded more than five (5) images and you have not made any use of downloaded images. (* If you subscribed to a one (1) year subscription or two (2) year subscription with monthly, quarterly, or annual billings, you may cancel your subscription within seven (7) days from receiving the first invoice for your chosen subscription plan, provided that you have not downloaded more than five (5) images and you have not made use of downloaded images.) After seven (7) days or downloading more than five (5) Images, no cancellations will be accepted, no refunds made and you will be responsible for and must pay the full amount. If you have any questions, contact us.
If you bought a subscription, you may receive a full refund within seven (7) days of your invoice date*, provided you have not downloaded more than five (5) images and you have not made any use of downloaded images. (* If you subscribed to a one (1) year subscription or two (2) year subscription with monthly, quarterly, or annual billings, you may cancel your subscription within seven (7) days from receiving the first invoice for your chosen subscription plan, provided that you have not downloaded more than five (5) images and you have not made use of downloaded images.) After seven (7) days or downloading more than five (5) Images, no cancellations will be accepted, no refunds made and you will be responsible for and must pay the full amount. If you have any questions, contact us.
If I upgrade to another plan before my current subscription expires, do you prorate the difference?
Yes. The pricing is determined by how much time is remaining on your current subscription – and our online price calculator will prorate your new subscription automatically. For further information about renewals and upgrades, contact a Thinkstock account executive.
Yes. The pricing is determined by how much time is remaining on your current subscription – and our online price calculator will prorate your new subscription automatically. For further information about renewals and upgrades, contact a Thinkstock account executive.
Can I change the duration of my subscription?
Yes. You can change the duration of your subscription when you renew the same type of subscription. For example, if you have an existing one-year subscription and you want to renew it for one month, your new subscription will start when your existing subscription expires.
Yes. You can change the duration of your subscription when you renew the same type of subscription. For example, if you have an existing one-year subscription and you want to renew it for one month, your new subscription will start when your existing subscription expires.
What is a multi-seat license?
A multi-seat license is a license based on the number of users from the same organization who are granted the right to use a Thinkstock subscription. Our subscription allows a single user to download, edit and save images. The person who buys a subscription is the owner and administrator of it. If the owner wants to share the subscription with other users within his/her organization, then he or she can buy additional seat licenses for others within the same organization at a price lower than the full subscription price. Only the subscription owner can add more seats or change seat assignments.
A multi-seat license is a license based on the number of users from the same organization who are granted the right to use a Thinkstock subscription. Our subscription allows a single user to download, edit and save images. The person who buys a subscription is the owner and administrator of it. If the owner wants to share the subscription with other users within his/her organization, then he or she can buy additional seat licenses for others within the same organization at a price lower than the full subscription price. Only the subscription owner can add more seats or change seat assignments.
How do I buy additional seat licenses for a subscription?
Only the owner of a subscription can buy additional seat licenses. To do so, contact a Thinkstock account executive.
Only the owner of a subscription can buy additional seat licenses. To do so, contact a Thinkstock account executive.
When can I buy additional seat licenses?
If you are the owner of a subscription, you can buy additional seat licenses at any time during your subscription.
If you are the owner of a subscription, you can buy additional seat licenses at any time during your subscription.
What does it mean to be assigned a seat license?
When you are assigned a seat license, the subscription owner/buyer has given you the right to use a subscription and to download, edit and save images. You have your own username, password, contact/shipping information and download count and history.
When you are assigned a seat license, the subscription owner/buyer has given you the right to use a subscription and to download, edit and save images. You have your own username, password, contact/shipping information and download count and history.
How do I assign or unassign seats?
Only the owner of a subscription can assign or unassign seats. To do so, contact a Thinkstock account executive.
Only the owner of a subscription can assign or unassign seats. To do so, contact a Thinkstock account executive.
Can I buy an unassigned (empty) seat?
Yes. You do not have to assign seats immediately. You can buy an unassigned seat for your subscription and then assign it to a user within your organization at a later date.
Yes. You do not have to assign seats immediately. You can buy an unassigned seat for your subscription and then assign it to a user within your organization at a later date.
Tip: When assigning a seat, we recommend that the user be registered on the site, if he or she has not already done so.
Can I have different subscription options for seats I assign to my subscription?
No. The seats assigned to your subscription must have the same subscription options, the same expiration date and the same download limit as the primary account owner of the subscription. However, each seat will have its own download count and download history.
No. The seats assigned to your subscription must have the same subscription options, the same expiration date and the same download limit as the primary account owner of the subscription. However, each seat will have its own download count and download history.
Do seats share downloads?
No. Download counts and download histories are not shared. Download caps and information are specific to the user assigned a seat. Each user assigned a seat is allowed 25 downloads per day and maintains his or her own download status.
No. Download counts and download histories are not shared. Download caps and information are specific to the user assigned a seat. Each user assigned a seat is allowed 25 downloads per day and maintains his or her own download status.